How do I contact Thomas Cook customer service?
We want to be able to address your complaint as soon as we can, so please email us at [email protected] with as much detail as possible.
Is Tui connected to Thomas Cook?
No, Tui and Thomas Cook are completely separate companies, a spokesperson has confirmed.
Are Thomas Cook still operating?
Thomas Cook is being resurrected as an online-only travel business, exactly a year after the 178-year-old company ceased trading, stranding 150,000 holidaymakers abroad. The relaunch comes as the travel industry faces the worst tourism crisis since records began.
Can you change holiday dates once booked Thomas Cook?
Book with confidence Can I amend my holiday? Yes, you can amend your booking. Just make sure you check the terms and conditions of your service provider (hotel supplier, airline, transfer company etc). You can request an amendment on our Manage Booking page youll find a link on your booking summary and receipt.
Where is Thomas Cook head office?
London, United Kingdom.
Who took over Thomas Cook?
The Thomas Cook brand is making a return after being turned into an online travel company by new owners. Chinese firm Fosun Tourism Group acquired the brand for £11m, a year after the 178-year-old travel company collapsed.
Is Thomson and Thomas Cook the same company?
Thomas Cook and TUI are separate companies, however, a select number of TUI holidays use Thomas Cook flights. We were sorry to learn that the UK tour operator and airline Thomas Cook has been placed into administration.
What is Thomas Cook now?
Thomas Cook will relaunch tomorrow [Wednesday 16th September] as an online-only travel business following the acquisition of one of the best-known names in travel by international leisure company Fosun Tourism Group.
Why did Thomas Cook change their name to TUI?
In 2004, Tui announced it was changing the name of the companys UK agencies from Lunn Poly to Thomson, which at the time was the name of its tour operation. The move was made because the company wanted to maximise the power of the Thomson name. In 2007, it merged with First Choice.
Did Thomas Cook go bust?
THOMAS Cook has relaunched their website a year after Britains oldest tour operator went bust. Now operating online only, Brits can book holidays once again through the website, with deals to Italy, Greece and Turkey.
Do Thomas Cook own their planes?
The Thomas Cook brand has been reinvented as an online travel company with no planes, offices or beds of its own. Chinese firm Fosun Tourism Group acquired the brand for £11 million after the 178-year-old travel company collapsed in September 2019.
Can I cancel my Thomas Cook holiday?
cancellation queries. How do I cancel my holiday? The easiest way is by logging into Manage Booking, where you can let us know that youd like to cancel your holiday. If its urgent, please contact one of our travel advisors instead, by phone or via Live Chat.
Do you get a cooling off period when booking a holiday?
The cooling-off period allows travelers to cancel within 24 hours of booking, at no extra cost. This will provide travelers with a better experience, and the added flexibility can mean more bookings for you! Heres what you need to know: The cooling-off period only applies to bookings that are 60 days or more away.
Can I still use my Thomas Cook vouchers?
Can I still use my Thomas Cook prepaid travel card? If you have a Thomas Cook Cash Passport, which is a prepaid Lyk card, youll be pleased to know that the cards are still valid. This is because they are issued by Wirecard Card Solutions Ltd and operated separately from Thomas Cook.
What happened to Thomas Cook hotels?
Thomas Cooks demise took the travel world by storm in September 2019 when, after many months of insecurity, the company entered insolvency, cancelling all bookings both holidays and flight packages.
Why did Thomas Cook shut down?
Why did Thomas Cook collapse? Faced with Brexit, poor mergers and increased competition, the 178-year-old company finally fell to its demise on Monday. Key to its downfall is Thomas Cooks merger with MyTravel, a U.K.-based package travel company, in 2007.
When did Thomas Cook shut down?
Thomas Cook Group Type Public Founded 5 July 1841 in Leicester, England as Thomas Cook Founder Thomas Cook Defunct 23 September 2019 Fate Ceased trading and entered into compulsory liquidation.
Why did Thomas Cook fail?
Failed to cut costs In addition to cutting rental costs, the agency was struggling with the high costs of running an airline. The airline industry is, in general, a highly competitive, low-profit margin industry. It is worth mentioning that most of Thomas Cooks competitors did not operate flights directly.
How many hotels do Thomas Cook have?
Thomas Cook Hotels & Resorts comprises 200 hotels across 47 destinations, with more than 38,000 rooms.
What do TUI stand for?
Since 2002, this Hanover-based giant has operated under the moniker TUI AG which stands for Touristik Union International Aktiengesellschaft. Thomson, a very recognisable part of the UK travel industry, was left to work alone for 15 years but has now been brought conclusively under the main corporate umbrella.